Job Overview
United Nigeria Airlines (operated by Private Airlines Services Limited) is a wholly Nigerian company incorporated under the Companies and Allied Matters Act of 1990 at the Corporate Affairs Commission to offer commercial air transportation services under the registered tradename: United Nigeria.
United Nigeria Airlines is on a mission to build long-term relationships with the travelling public and provide exceptional customer services through innovation and advanced technology.
We are recruiting to fill the position below:
Job Title: Travel Agency Officer
Locations: Nigeria
Duties and Responsibilities
- Support travel agency operations through efficient reservations, ticketing, and customer service delivery while ensuring accuracy, compliance, and customer satisfaction.
- Process flight reservations, ticket issuance, revalidation, and refunds
- Provide travel advice and itinerary planning to clients
- Maintain booking records and update customer databases Assist in achieving individual and team sales targets
- Support corporate travel account servicing Ensure compliance with airline and agency policies.
- Handle hotel bookings, travel insurance, and tour arrangements
- Respond promptly to customer inquiries and booking requests •Ensure accuracy in fare calculation and ticketing procedures
Key Performance Indicators
- Monthly and annual sales revenue achievement
- Agency profitability and cost management
- Functional Knowledgeable in these areas
- GDS usage (Amadeus, Sabre, or Galileo) Fore rules and ticketing procedures
- Travel documentation and visa basics
- Airline schedules and routing knowledge
- Reservation and booking processes.
- Corporate account acquisition and retention rate
- Ticketing accuracy and reduction in ADM/ACM exposure
- Customer satisfaction and complaint resolution turnaround time Staff productivity and performance targets
- Growth in new business and market share.
Knowledge:
- Practical use of Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo for flight bookings, ticketing, and reissues Basic airline fare rules, ticketing procedures, and refund/revalidation processes
- BSP (Billing and Settlement Plan) processes and reporting basics
- Knowledge of travel documentation requirements, including visas, passports, and insurance
- Airline schedules, routing, and connections for domestic and international travel.
Education and Experiences
- BSC / OND / HND / Bachelor’s degree in any relevant discipline
- 1-3 years’ experience in a travel agency or airline reservations environment.
- JATA / UFTAA professional certification or equivalent industry qualification is highly required
- Certification or training in GDS ticketing is an advantage.
How to Apply
Interested and qualified candidates should send their CV using the “Apply” button below, and using the Job Title as the subject of the mail
Application Deadline 18th March, 2026.
Company Information
- Category Airline Operations, Aviation, Transportation, Travels & Tours
- Location Enugu, Imo (Owerri, etc), Lagos, Nigeria, Rivers (Port Harcourt, Bonny, etc.)