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Duty Agent – Green Africa Airways Limited

Green Africa Airways Limited is a value airline based in Lagos, Nigeria. We are a new carrier that offers safe, reliable and affordable air travel to a much broader group of customers. This positions us as a significant contributor to the economic development of Nigeria and the African continent. Our operations are hinged on our 5-point customer promise of Safety, Affordability, Service, Reliability and Fun.

The gTeam is a group of top-notch professionals from all around the world with over 250 years of combined experience in the aviation industry and beyond.

Across all levels, Green Africa is committed to building a gTeam that will not only help scale Green Africa but also contribute to moving the Nigerian Aviation industry forward. The gTeam is ever-growing with over 200 gTalents currently spread across the country and we are committed to offering our customers the best of services through our 5-point customer promise.

Our work at Green Africa is to drive change every day, while rewarding our top-performers.

We are a platform where ideas thrive and we want every gTalent to find their sense of purpose, belonging and ownership.

We are recruiting to fill the position below:

Job Title: Duty Agent

Locations: Lagos, Akure – Ondo, Port Harcourt – Rivers & Benin City – Edo

Job Role

• The Duty Agent is primarily responsible for managing check- in queue and ensuring customers get service promptly for all bookings & check- in related activities.
• This role reports to Duty Officer.

Responsibilities

• Answer inquiries regarding Green Africa Products
• Educate and enlighten customer on the new and existing products of the company
• Provide customers with travel suggestions and information sources and respond to enquiries
• Book reservations and issue tickets to customers if there is a requirement
• Plan route and compute ticket cost, using schedules and computer
• Make ticket booking, quote fare, and send to direct customers by email
• Prepare and forward daily sales report to the gLead at every close of shift
• Prepare customer invoices and accept payment
• Respond to enquiries
• Determines whether space is available on travel dates requested by customer
• Maintain accurate records and update PNR files
• Inform customers of essential travel information, such as travel times, operating terminal etc
• Fully trained on all aspects of Ticketing, fares, passenger services and Customer Relations
• Responsible for post-departure activities and front-line document
• Always seek to secure Customer Loyalty by providing exceptional service
• Resolution of Customer problems and ensuring that customers’ needs are met adequately
• Any other duties and functions assigned by the gLeads Airport Manager/ Duty Manager.

Qualifications

• Bachelor’s Degree in any related field
• High-level numeracy skills
• Strong ability to pay attention to detail.
• Creative and proactive personality with “can do” approach
• Exceptional Communication and Interpersonal skills
• Time flexibility and ability to travel

How to Apply
Interested and qualified candidates should:
Click here to apply